privacy policy

Intercept Roofing & Construction LLC ("Intercept Roofing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.interceptroofing.com, contact us by phone or email, or engage us for roofing, remodeling, or construction services.

Please read this policy carefully. By using our website or services, you agree to the practices described below. If you do not agree, please discontinue use of our website.

1. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

Name, address, phone number, and email address when you request a quote or contact us
Property address and details relevant to a roofing or construction project
Insurance claim information you voluntarily share with us to assist with processing
Financing application information submitted through our financing partners
Messages or inquiries submitted through our website contact forms or newsletter sign-up

b) Information Collected Automatically

When you visit our website, we and our service providers (including Google via Google Tag Manager) may automatically collect:

IP address and general geographic location
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Interactions with website elements such as buttons, forms, and links
Cookie identifiers and similar tracking technologies

c) Information from Third Parties

Reviews or ratings you submit on Google, the BBB, or other platforms
Referrals from partners, neighbors, or other clients who recommend our services

2. How We Use Your Information

We use the information we collect to:

Respond to quote requests, inquiries, and service appointments
Provide and manage roofing, remodeling, siding, and construction services at your property
Assist with insurance claim documentation and navigation on your behalf
Process financing applications and connect you with financing partners
Send project updates, invoices, and service-related communications
Improve our website, services, and customer experience through analytics
Send newsletters or promotional offers (only with your consent; you may opt out at any time)
Comply with applicable laws, regulations, and licensing requirements
Protect the rights, safety, and property of our company, employees, and clients

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies, managed through Google Tag Manager, to understand how visitors interact with our site and to improve our services. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly (e.g., form submissions).
Analytics Cookies: Used by Google Analytics (via Google Tag Manager) to collect aggregated, anonymized data about how visitors use our website.
Marketing Cookies: May be used to measure the effectiveness of our advertising campaigns.

You may control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information on how Google uses data, visit: policies.google.com/privacy.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

Service Providers: Trusted vendors such as website hosting platforms, analytics providers (Google), marketing tools, and financing partners who assist us in operating our business. These parties are contractually obligated to protect your information.
Insurance Companies: When you authorize us to work on your behalf during an insurance claim, we may share relevant property and project information with your insurer or adjuster.
Financing Partners: If you apply for financing, your information will be shared with our financing partners to process your application.
Legal Compliance: When required by law, court order, or governmental authority, or to protect the rights and safety of our company, employees, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Text Messaging and Communications

Intercept Roofing uses Hatch, a third-party communication platform, to manage business calls, texts, and emails on our behalf. By providing your phone number or email address and requesting our services, you consent to receive service-related communications, including:

Appointment confirmations and reminders
Project status updates
Follow-up messages related to your quote or project
Promotional messages (only with your explicit opt-in)

You may opt out of text messages at any time by replying STOP. Standard message and data rates may apply. We do not share your phone number or contact information with third parties for their own marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to complete ongoing service relationships, and to comply with our legal obligations (including contractor licensing and warranty record-keeping requirements in Tennessee). When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications at any time
Request that we limit the use of your information in certain circumstances

To exercise any of these rights, please contact us at info@interceptroofing.com or (615) 586-6885. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites such as Google Reviews, the Better Business Bureau, or financing partners. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy notices before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Intercept Roofing & Construction LLC
Address: 132 Maple Row Blvd. #530, Hendersonville, TN 37075
Phone: (615) 586-6885
Email: info@interceptroofing.com
Website: www.interceptroofing.com
Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM

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